The defaults, limits and controls that keep ChurnLoop from ever surprising you or your users.
Trust & control
ChurnLoop defaults to copilot — drafts, then asks. Autopilot is opt-in, per playbook, with hard caps. You can read the trail of every decision ChurnLoop ever made on your behalf.
Every playbook has a mode toggle. Some you'll always want to read first (win-back from you personally). Others should just run (welcome emails on Sunday).
No more than 2 messages per user per week. Quiet hours respected per timezone. Every email includes a one-click unsubscribe — opted-out users are never contacted again.
For each message, each pause, each escalation: the events ChurnLoop saw, the reasoning it followed, the playbook it ran. You can rewind any user's history.
DSR requests are one click — ChurnLoop cascades erasure across all stored events, reflections, and dispatches. Export your raw data to S3 or a Postgres mirror anytime.
Your event stream, your users, your sent emails — none of it trains the underlying models. Bring-your-own-key for completions if you prefer.
A red switch in the topbar pauses every playbook, every campaign, every autopilot run. Your audit trail stays. You decide when to resume.